Configuring SMS interactions

This section describes how to view and configure the SMS interactions.

You must configure SMS settings, in the System Settings before adding an SMS interaction. For details, see Configuring Omnichannel settings for SMS.

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To view interaction settings:

Open the Chat Interaction Settings page (Configuration > Interaction Manager > Chat); the following appears:

The Chat Interaction Settings page is described below:

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'Interaction Name': Defines the interaction name.

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'Interaction Type': Defines the interaction type, either webchat or SMS.

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'Endpoint': the interaction points of the customer with the system. This is either the webchat domain or the SMS number.

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'Working Hour Set': Defines which working hour set is used to define the working / non-working days / time for the flow.

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'Status': Either 'Enable' or Disable'. An enabled interaction allows the appearance of the chat widget on the website or the SMS.